MyLotus’s (previously Lotus's Clubcard)

Lotus’s Clubcard is available across Primarily Peninsular Malaysia. The virtual membership card is available at Lotus’s SMART App .

What is MyLotus’s?

My Lotus’s loyalty program rewards 1 point per RM1 spent, with bonus multipliers during promotions. Members enjoy exclusive discounts, partner vouchers, and e-gift cards. Integrated with e-wallets, e-commerce, and AI-driven recommendations, it delivers personalized offers, seamless payments, and smart shopping experiences.

Enrollment & Eligibility

Residents of Malaysia or Singapore aged 18 and above can join My Lotus’s by registering online via the SMART App or website, or by providing their ID and phone number at any Lotus’s store.

Shopping Benefits

Coverage & Store Network

Lotus’s Malaysia operates 70 outlets nationwide across major states, offering a mix of hypermarkets, supermarkets, and convenience stores to meet different shopping needs, from fresh groceries to quick everyday essentials.

Point Earning Structure

Program Details

Points Earning Structure

Category	Details
In-Store and Online Purchases	Earn 1 point for every RM1 spent at Lotus's stores, Lotus's Online Shop, or Lotus's Food Court.
Promotional Campaigns	During special promotions, members can earn additional points. For instance, during the "My Lotus’s Member’s Month," members could earn 5x points on selected items.

Points Redemption Options

Category	Details
In-Store and Online Purchases	Direct Redemption: Points can be converted into savings during checkout at any Lotus's store or when shopping online. The standard conversion rate is 200 points for RM1.
Redemption Process	Members can redeem points at checkout by mentioning their mobile number or showing the app.
Partner Merchant Vouchers	Members have the option to redeem their points for vouchers from various partner merchants, including dining establishments, retail stores, and service providers. For example, vouchers from partners like GrabFood, Lazada, Celcom, and San Francisco Coffee were available for redemption starting from 299 points.
Product Redemption	Through the Lotus's App, members can access a rewards catalogue featuring a variety of products and services. Points can be used to redeem items such as electronics, home appliances, and lifestyle products.
E-Gift Cards	Members can exchange points for digital gift cards from various brands, allowing for flexible spending options. For instance, a Lotus's Gift Card worth RM50 is available for 14,510 points.

Points Validity

Points are valid for 12 months from the end of the month in which they were earned. For example, points earned on January 10, 2023, will expire on January 31, 2024. You can check your points balance and expiry dates through the Lotus’s SMART App, or through Lotus’s official website.

Member-Exclusive Offers

Category	Details
Exclusive Member Discounts	Special Pricing: Enjoy everyday lower prices on selected items exclusively for My Lotus's members. These discounts are available both in-store and online, allowing you to maximize your savings on various products.
Personalized Coupons	Tailored Offers: Receive personalized discount coupons every month, crafted based on your shopping preferences. These coupons are accessible through the Lotus's App, ensuring you get deals that matter most to you.
Points Multiplication Events	Bonus Points Campaigns: During special promotions, such as the "My Lotus's Member's Month," members can earn up to 5 times the points on selected items. These events provide an excellent opportunity to accumulate points faster, leading to greater rewards.

Seasonal & Thematic Promotions

Category	Details
Ramadan and Raya Promotions	In conjunction with the upcoming Ramadan and Hari Raya festivities, Lotus's has launched the "Gaya Lebaran" campaign, offering a wide range of products at promotional prices to help customers prepare for the celebrations.
Special Discounts	From March 13 to March 19, 2025, customers can enjoy up to 30% off on selected frozen and chilled items, making it easier to stock up for the festive season.
Personal Care Deals	Lotus's is running promotions on health and beauty products, allowing customers to top up their essentials at discounted prices throughout March 2025.
Ramadan Baking Deals	In preparation for Ramadan, Lotus's is offering promotions on baking essentials, perfect for those planning to bake treats for Iftar and Moreh.
Merdeka Sales	To celebrate Malaysia's Independence Day, Lotus's has previously offered special promotions, encouraging customers to shop and enjoy discounts during the festive period.

Integrating with Digital Platforms

Category	Details
Lotus's Mobile Application	The Lotus's app combines online shopping and the My Lotus's loyalty program, allowing customers to shop and earn points simultaneously. Customers can log in using their mobile number, facilitating easy access to shopping and loyalty features.
Integration with E-Commerce Platforms	Lotus's products are available on platforms like Lazada, Shopee, HappyFresh, and Foodpanda, offering customers flexibility in their shopping preferences.
Digital Payment Integration	The Lotus's app supports various digital payment methods, including e-wallets like Boost, kiplePay, GrabPay, Alipay, MCash, MAE, ShopeePay, Touch 'n Go, and UnionPay, facilitating seamless and secure transactions.
Advanced Technology Integration	Lotus's has modernized its technology environment using Salesforce, enabling personalized and connected shopping experiences. This integration allows for data-driven marketing and improved inventory management.

Collaborating Partners

Partner	Card/Product	Key Benefits	Additional Information
TrueMoney E-Wallet Integration	Lotus's Malaysia	In August 2023, Lotus's Malaysia partnered with TrueMoney to offer customers up to 10 times the usual My Lotus's Points for every RM1 spent using the TrueMoney e-wallet during promotional periods. Through collaboration with the Charoen Pokphand Group and TrueMoney, Lotus's staff receive a 10% cashback on purchases made at Lotus's stores using the TrueMoney e-wallet, capped at RM50 per staff member per month.	Learn more about TrueMoney at TrueMoney Malaysia.
Partnership with impact.com	Lotus's Malaysia	In October 2022, Lotus's Malaysia launched an affiliate marketing program in collaboration with impact.com, aiming to expand its e-commerce reach and drive traffic to its online platform, Lotus's Shop Online.	Learn more at impact.com.
Collaboration with Involve Asia	Lotus's Malaysia	Lotus's engaged with Involve Asia to optimize its sales through affiliate marketing, resulting in significant growth in conversions and sales over a six-month period.	Learn more at Involve Asia.
TLC Worldwide Partnership	Lotus's Malaysia	Lotus's Malaysia teamed up with TLC Worldwide to offer high-impact sales, engagement, and loyalty programs, including travel-related rewards, enhancing customer engagement and satisfaction.	Learn more at TLC Worldwide.

Customer Support

Category	Details
Helpline	Customers can reach the Lotus's Helpline at 1300 13 1313, available daily from 9 AM to 6 PM, for assistance with inquiries or issues.
Email Support	For written correspondence, customers can contact lotusshelpline@lotuss.com.my.
Social Media	Lotus's maintains an active presence on platforms like Facebook, where customers can receive updates and engage with the brand.

Disclaimer

Perks Ranger is an independent website and is not affiliated with Lotus’s Malaysia, the MyLotus’s Membership Program, or any of its subsidiaries. The “Lotus’s” name and logotype are registered trademarks of Lotus’s Stores (Malaysia) Sdn Bhd. All information provided about the My Lotus’s Clubcard program is for reference only and may be inaccurate or out of date. Please verify the latest details, eligibility criteria, and promotions directly with Lotus’s Malaysia or through its official channels. Perks Ranger shall not be held liable for any discrepancies or decisions made based on the information provided.

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