Isetan App

The Isetan App loyalty program is available across Peninsular Malaysia, including Kuala Lumpur. This app offering exclusive rewards and shopping perks.

What is Isetan App

The Isetan app supports sustainability with paperless transactions, digital loyalty cards, and special deals on eco-friendly products. Shoppers can earn points on purchases and use them for rewards. The app also shares tips on green shopping, works with eco-friendly brands, and allows users to donate to good causes, making shopping simple and responsible.

Points Earning Structure

Every RM1 spent on normal-priced items earns 1 point, while promotional or discounted items earn 1 point for every RM10 spent.

Shopping Benefits

Members enjoy exclusive discounts, birthday treats, special promotional offers, and bonus points on selected items. Higher-tier members (Gold and Platinum) receive additional privileges.

Non-Shopping Benefits

Access exclusive services like alteration at special rates and Foodmarket weekday discounts. Platinum members are entitled to extra perks, including complimentary beverages and invitations to special events, enhancing their overall shopping experience.

Tier Validity

Membership tiers (Silver, Gold, Platinum) are determined by accumulated points, with no expiration on membership status.

Program Details

Points Earning Structure

Category	Details
On-store Purchases	1 Isetan Point = RM1 spent at Isetan stores or on the online platform. Points can be earned from regular shopping, as well as special promotions or seasonal sales events.
Bonus Points	Bonus points may be offered during promotions, holiday sales, or as part of specific partnerships. Offer additional bonus points during your birthday month to encourage shopping.
Participating in Promotions	Limited-time promotions offer bonus points for purchasing selected products. Seasonal campaigns may provide multiplier point events (e.g., 2x or 3x points on certain items).
Birthday Month Bonus	Gold and Platinum members may receive extra points or special vouchers during their birthday month.

Points Redemption Options

Category	Details
Conversion Rate	1 point = RM0.01
Points to Discount	Isetan Points can be redeemed for discounts on purchases in-store or online.
E-Vouchers	Points can be converted into e-vouchers that can be used for shopping at Isetan stores or online.
Exclusive Member Events	Some points can be redeemed for access to VIP sales or members-only events, which can include early access to seasonal sales or special collaborations.
Gift Redemptions	Points may be used for free gifts, particularly for higher-tier members.

Membership Tier

Category	Details
Silver Member	Eligibility: Upon registration in the Isetan app. Points Range: 0 - 799 points Benefits: Earn Isetan Points on purchases made at Isetan stores and online. Access to exclusive sales and promotions. Eligible for birthday benefits.
Gold Member	Eligibility: Earn 800 points within 12 months or pay RM15 for instant upgrade via the app. Benefits: Enjoy faster point accumulation through special promotions or higher rewards during sales events. Access to VIP sales and special events that Silver members do not. Enjoy more exclusive benefits, including potential extra bonuses on points and personalized offers.
Platinum Member	Eligibility: Earn 10,000 points within 12 months. Benefits: Highest rate of point accumulation. Special rewards, exclusive events, and priority invitations to sales. Personalized offers and priority customer service.

Shopping Benefits

Category	Details
Mitsumori Seasonal Menu	This limited-time menu reflects the beauty of the season, bringing the perfect harmony of flavors to your dining experience.
Designer Sale at Isetan KLCC	Enjoy up to 90% off on designer brands such as Y-3, Ami Paris, Acne Studios, Palm Angels, Moschino, MSGM, Moschino Jeans, Pinko, and Manolo Blahnik. An additional 5% off is available with a minimum spend of RM1,000 when using Maybank Premium Cards.
Isetan New Year Household Sale	Offers discounts on household items from renowned brands such as TIGER (Japan), WMF (Germany), HARIO (Japan), HAPPYCALL (Korea), KAI (Japan), KYOCERA (Japan), ENDO JAPAN, RICHARDSON SHEFFIELD (UK), and ASD.
Isetan Lunar New Year Celebration	Celebrations included events at Isetan Garden on January 11 and at Isetan KLCC. Festivities featured exclusive promotions, giveaways, and a chance to win exciting prizes.

Non-Shopping Benefits

Category	Details
Birthday Rewards	Members typically receive a special birthday voucher that can be used for discounts or gifts during their birthday month.
Exclusive Invitations	Gold and Platinum members are often invited to exclusive Isetan events. Early access to seasonal or flash sales. Invitations to product launches or VIP events. These events allow members to experience new collections or products before they’re available to the public.
Access to Member-Only Promotions	Promotions for loyalty members that apply even if they’re not actively shopping. Special non-shopping perks tied to events like Chinese New Year or Christmas, where you might receive access to freebies or other non-purchase perks.
Priority Service	Members (especially Gold and Platinum) often receive priority customer service when shopping in-store, ensuring a smoother shopping experience. At certain locations, members may have access to exclusive concierge services, which could include gift wrapping or product recommendations.
Rewarding Activities	Interacting with the app, participating in surveys, or attending virtual events. In some cases, members might earn points for engaging with Isetan on social media platforms.
Member-Only Communications	Exclusive newsletters or communications that provide insight into upcoming events, promotions, and new store openings. Members often get first looks at new collections, seasonal items, or collaborations with popular brands.

Points Validity

Isetan points typically expire 12 months from the date they are earned. Members can monitor their points balance and expiration dates directly within the ISETAN App. Any points not redeemed before their expiration will automatically expire.

Participating Brands

Isetan Kuala Lumpur offers a diverse range of brands across its various departments, providing customers with a comprehensive shopping experience. The main categories and some of the participating brands include Fashion & Apparel, Footwear & Accessories, Home & Furniture, Food & Beverage, Beauty & Personal Care, Entertainment & Leisure.

For a comprehensive and updated list of participating brands, you can visit the Isetan Kuala Lumpur official website.

Collaborating Partners

Partner	Collaboration	Key Benefits	Additional Information
Maybank	Exclusive Cardholder Benefits	Isetan Malaysia collaborates with Maybank to provide additional benefits to cardholders, such as extra discounts or points for purchases made with Maybank credit or debit cards. These benefits can be linked directly to the app, allowing users to enjoy exclusive deals during sales events like the Isetan Designer Sale.	More details
E-wallets	Seamless Digital Payments	Supports payment methods such as GrabPay and Touch 'n Go eWallet for easy payment processing during checkout. These integrations allow users to pay seamlessly using their preferred e-wallet method, which may also be linked to promotional offers or discounts.	More details
Online Retail Partnerships	Expanded Shopping Benefits	Partnerships with platforms like Lazada and Shopee for specific sales campaigns. Allows users to earn Isetan points on their purchases made through these platforms.	More details
Airline and Travel Partnerships	Travel-Related Rewards	Malaysia Airlines and other airlines sometimes collaborate with Isetan for special travel-related rewards. Offers frequent flyer miles for purchases at Isetan, providing additional value for travelers.	More details

Sustainability or CSR Initiatives

Category	Details
Promotion of Sustainable Products via the App	They promote sustainable fashion and green beauty products, making it easier for customers to support environmentally conscious brands through the app.
Elimination of Physical Loyalty Cards	Isetan has eliminated the need for physical loyalty cards, reducing paper waste and contributing to environmental sustainability. All transactions and loyalty points are tracked digitally.
Partnerships for Sustainability	The app also highlights collaborations with eco-friendly brands and partners. Provides users access to eco-conscious offers, sustainable shopping events, and green product categories.

Customer Support

Category	Details
Customer Service	Phone: +603-2382 7777 Email: customer_service@isetankl.com.my Instagram: Isetan Malaysia Instagram In-person assistance: Available at Isetan stores (e.g., Isetan KLCC, Isetan The Gardens)

Disclaimer

Perks Ranger is an independent website and is not affiliated with Isetan Kuala Lumpur, Isetan of Japan Sdn Bhd, or any of its subsidiaries. The “Isetan” name and logotype are registered trademarks of Isetan of Japan Sdn Bhd. All information provided about the Isetan App and its membership program is for reference only and may be inaccurate or out of date. Please verify the latest details, eligibility criteria, and promotions directly with Isetan Kuala Lumpur or through its official channels. Perks Ranger shall not be held liable for any discrepancies or decisions made based on the information provided.

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